At Organic & Co, we value your satisfaction and want to ensure a smooth shopping experience. This Refund & Returns Policy explains your rights and how to return products purchased from our website organicnco.com.
1. Right of Withdrawal (EU Customers)
As per EU consumer law, you have the right to cancel your order within 14 days of receiving the Products, without giving any reason.
To exercise this right, you must notify us by email at info@organicnco.com before the 14-day period ends.
2. Eligibility for Returns
Products must be returned unopened, unused, and in their original packaging.
Items that are opened, used, or not in their original condition cannot be returned for health and hygiene reasons.
Proof of purchase (order confirmation or receipt) is required for all returns.
3. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
Opened or used supplements
Gift cards
Downloadable digital products
Personal care items that have been unsealed
4. Refund Process
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 14 days.
Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item).
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.
6. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to request an exchange, please contact us at info@organicnco.com with details of your order and the issue.
7. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of delivery at info@organicnco.com with photos of the product and packaging.
We will arrange for a replacement or refund as appropriate.
8. Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@organicnco.com.
9. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us:
Organic & Co Email: info@organicnco.com Website: organicnco.com
