At Organic & Co, we strive to ensure your orders are processed and delivered to you quickly and safely. This Shipping Policy outlines the terms and conditions related to the shipping of our products, including Shilajit and other organic goods.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation and payment.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
2. Shipping Destinations
We currently ship within the Netherlands, across the European Union (EU), and to selected international destinations.
If your country is not listed at checkout, please contact us at info@organicnco.com to confirm availability.
3. Shipping Methods & Delivery Times
We work with reliable courier and postal services to deliver your order.
Estimated delivery times:
Netherlands: 2–5 business days
EU Countries: 5–10 business days
International: 10–20 business days (depending on location)
Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather conditions, or courier issues.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and order size.
Occasionally, we may offer free shipping promotions. These will be clearly advertised on our website.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
Please check with your local customs office for details before placing an order.
6. Tracking Orders
Once your order has shipped, you will receive an email notification containing tracking information (where available).
Please allow 24–48 hours for tracking updates to become active.
7. Delayed or Lost Shipments
If your order is significantly delayed, please contact us at info@organicnco.com and we will assist you in tracking the package.
Organic & Co is not liable for lost or stolen packages marked as “delivered” by the courier. Customers are responsible for ensuring accurate shipping details at checkout.
8. Wrong Address Disclaimer
Please ensure your shipping address is correct when placing your order. If you provide an incorrect address, we cannot guarantee delivery and additional charges may apply for reshipping.
9. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Organic & Co Email: info@organicnco.com Website: organicnco.com
